How does it work
GOreturns is a new dimension of international returns service. This offer is independent of our shipping services, carried out with the help of an additional, easy-to-use online system. It supervises the return process and optimizes communication with the buyer.
1. Receiving the order
The buyer receives his order and information from the seller about the possibility of returning by GOreturns, in the form of a link to the individual GOreturns panel or return address in his country.
2. Packing and labelling
Depending on the seller’s return policy and his decision, the buyer receives a paid label in the GOreturns panel or just the return address information. The buyer packs the product and sticks the label or orders the courier on his own.
3. Sending the return
The buyer gives the package the local courier and sends it there. Scanning the paid label by a courier immediately changes status in the system.
4. Receiving the return
We accept the return shipment at our location in the buyer’s country and enter the data from the label into the system.
5. International transport
Returns from Germany, France, Poland, Spain and Italy are transported to the headquarters GOGLOBAL24.
6. Temporary storage
In our logistic centre we have prepared shelves for each of our partners. There, returns are waiting to be sent to their warehouses in UK.
7. Sending returns back
In accordance with GOreturns panel settings, we ship parcels with returns, to partner’s warehouse in UK.
How much is it
GoReturns service is available for buyers from Germany, France, Spain, Italy and Poland.
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