Cross-border
shipping and returns

How does it work

We ship to Germany, France and Poland. We offer the best delivery times, significantly reducing their costs. The buyers from Germany, France and Poland can receive the product within 48 hours after ordering.

Together with the shipping services we realize returns from foreign buyers. They can send the product back to an address of their country of origin – the same from which they received the parcel. The system can generate a return label so that the recipients do not incur costs.

  • Shipping

    1. Order

    The buyer orders the product using the online store or a sales portal, like Ebay or Amazon.

    1. Order
  • Shipping

    2. Data input to our system

    Order data is added by the seller to GOGLOBAL24 system: manually, with CSV import or with integration.

    2. Data input to our system
  • Shipping

    3. Label generation

    In our system, the seller generates the label of a foreign courier. As a part of the service, we provide shipping and return address in the buyer’s country.

    3. Label generation
  • Shipping

    4. Packing and labelling

    The seller packs the product and prints and sticks the label.

    4. Packing and labelling
  • Shipping

    5. Shipping to GO24

    Then he puts all the parcels to a bulk shipment and sends them by his own courier or delivers personally to our location in UK.

    5. Shipping to GO24
  • Shipping

    6. Verification in GO24

    After receiving the parcels in GOGLOBAL24, we verify each foreign shipment in terms of size and weight. We confirm the acceptance of the order and update the status in the system.

    6. Verification in GO24
  • Shipping

    7. Transport to DE, FR, PL

    Every day we transport parcels to destination countries: Germany, France and Poland.

    7. Transport to DE, FR, PL
  • Shipping

    8. Shipping with domestic courier

    Then we deliver parcels to a local courier company or post office – the leaders of the domestic delivery market.

    8. Shipping with domestic courier
  • Shipping

    9. Delivery

    The buyer receives the ordered goods.

    9. Delivery
  • Returns

    10. Decision to return

    After receiving the product, the buyer may decide that he wants to return it.

    10. Decision to return
  • Returns

    11. Packing and labelling

    The buyer packs the product and sticks the label that he received from the seller in an email or the parcel itself (free return) or a label of the domestic courier he chose (return at the buyer’s expense)

    11. Packing and labelling
  • Returns

    12. Return shipping

    The buyer sends the parcel in a local parcel-shop of the domestic courier.

    12. Return shipping
  • Returns

    13. Acceptance of the return

    We accept the return shipment at our location in the buyer’s country and enter the data from the label into the system.

    13. Acceptance of the return
  • Returns

    14. International transport

    Return shipments from Germany and France are transported to the headquarters in Poland.

    14. International transport
  • Returns

    15. Temporary storage

    In our logistic centre we have prepared shelves for each of our partners. There, returns are waiting to be sent to their warehouses in UK.

    15. Temporary storage
  • Returns

    16. Sending returns back

    In accordance with previous arrangements, we ship parcels with returns, to partner’s warehouse in UK. We can send shipments once, twice or three times a week, or after an email message.

    16. Sending returns back

Benefits

  • SHIPPING: We are among the fastest logistics companies in Europe to transport goods internationally by land. Delivery to recipients in Germany, France and France is possible in 48h from our location in Dudley.

    RETURNS: Information about the return appears in the system the day after receiving it at our foreign location. Shipments from Poland and Germany are already on the same day in our centre in Bielany Wroclawskie, parcels from France – one day later.

  • SHIPPING: The sender’s address for international shipments is our location in the buyer’s country. As a result, all deliveries are carried out as domestic. Next to the name GOGLOBAL24, the seller’s brand name appears as the sender identification.

    RETURNS: The address to which buyers should send returns is the same from which they received the parcel. For recipients from Germany, France and Poland this is our location in this country. For them, return parcels are domestic. In addition to the GOGLOBAL24 name as the recipient of the return, the buyer inputs the name of the seller’s brand.

  • SHIPPING: In each of the countries we operate in, the delivery is carried out by local leaders in courier and postal services. These are dependable partners who guarantee the best quality and shortest delivery times.

    RETURNS: Our partners can offer free returns to their customers. They are able to send them labels from local couriers electronically or even inside the shipment. The seller is charged with a payment for such a label only if it is used by the buyer.

  • SHIPPING: The operation of our services is controlled by our system. At any time, merchants can check the status of shipments and tracking links, among other information.

    RETURNS: Our online system also provides up-to-date details about returns. Sellers can check return senders information and their location at any time. We can send bulk shipment with returns to the warehouse of the seller once, 2 or 3 times a week or after an e-mail request.

  • SHIPPING: Our services are also available for those sellers who are unable to declare any number of shipments. What is more, we do not charge any subscription fees.

    RETURNS: A complete return handling service is available to all sellers who have shipped the parcels using our services, no matter how many of them.

How much is it











Reach

We deliver our shipping and return handling services to buyers from Germany, France and Poland through our local points. As a result, buyers in these countries can be served in the same way as by the local sellers.

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Look our references on:

GoGlobal24

Contact information

GOGLOBAL24 sp. z o.o. sp. k.
ul. Błękitna 1 Bielany Wrocławskie
55-040 Kobierzyce

office@goglobal24.com
+48 880 477 009

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